Principal Program Manager, Customer Success (Robotics)

Location: Hybrid, based in the Salem, Oregon or Pittsburgh, Pennsylvania office, with up to 30% travel to customer sites. All roles are U.S.-based.

Salary: $170,000–$221,000 USD annually, plus potential bonus, equity, and benefits.

Company

hirify.global develops and deploys Digit humanoid robots for warehouses, manufacturing facilities, and distribution centers.

What you will do

• Own complex Customer Acceleration Program engagements from customer kickoff and solution design through site deployment, acceptance testing, and sustained operations.
• Coordinate engineering, quality, operations, release management, and commercial workstreams to deliver customer outcomes.
• Identify blockers, make data-driven decisions, escalate risks, and hold cross-functional partners accountable.
• Manage program-level customer relationships through transparent communication, preparation, and follow-through.
• Define and track delivery KPIs including throughput, uptime, and acceptance gates.
• Identify systemic issues affecting multiple customer programs, including fleet reliability, release readiness, and robot skills gaps.

Requirements

• 10+ years of program management experience, including at least 5 years managing complex hardware and software programs deployed at customer sites.
• Direct experience with robotics, automation, warehouse or logistics technology, or similarly complex electromechanical systems in production environments.
• Experience across solution design, feature development, site readiness, commissioning, acceptance testing, field support coordination, and sustained production operations.
• Ability to translate technical complexity into clear, honest, data-driven customer communications and manage risk proactively.
• Experience leading cross-functional teams without direct authority and using tools such as Jira, Smartsheet, Confluence, or equivalents.
• Current authorization to work in the United States is required. Willingness to travel to customer sites up to 30% of the time is required.

Nice to have

• Experience in early-stage or scaling companies where program infrastructure had to be built while delivering for customers.
• Background in humanoid or mobile robotics, or complex multi-system integration in warehouse or manufacturing environments.
• Experience coaching or developing program managers.
• Comfort operating with incomplete data, evolving requirements, and concurrent customer-program crises.

Culture & Benefits

• Flexible work arrangements within the hybrid office-based role.
• 6% 401(k) company match and company stock options.
• Company-paid medical, dental, vision, and short- and long-term disability insurance from the first day of employment.
• Paid parental leave, employee assistance support, professional development, and tuition reimbursement.
• Paid time off, company holidays, winter shutdown, catered lunches, snacks, and refreshments at Salem and Pittsburgh locations.
• Relocation assistance and annual discretionary bonus for eligible roles.