Head of Client Support and Operations (Healthtech)

Location: Remote in the United States; quarterly company meetups require occasional travel.

Base salary: $180,000–$220,000 per year, plus equity and benefits.

Company

Healthtech startup building Dynamic Copay infrastructure that helps health insurance payors provide members with simple, upfront medical care prices.

What you will do

• Lead and scale the client support function for payer and TPA relationships.
• Define and manage SLA commitments, issue triage, routing, escalation, and resolution.
• Build relationships with client operations and IT leaders and establish consistent support models.
• Partner with Client Delivery on post-launch support, plan configuration, and employer-group onboarding.
• Develop scalable onboarding and support processes with Product and Engineering.
• Aggregate client feedback and provide evidence-based recommendations for product planning and prioritization.

Requirements

• 6–9+ years of experience in client support, client delivery, or operations within healthcare technology or enterprise SaaS.
• Experience setting up or managing a support team, preferably building an enterprise or consumer support function from scratch.
• Experience collaborating with product managers, data teams, and engineers.
• Strong understanding of tools and vendors used for client engagement and support.
• Preference for direct healthcare or healthtech experience, especially with health insurance payers or third-party administrators.
• Must be eligible to work in the United States; the application asks whether employment sponsorship will be required.

Nice to have

• Familiarity with payer systems such as claims administration platforms.
• Knowledge of healthcare data exchanges, including 837 EDI.
• Experience in a high-growth startup environment.

Culture & Benefits

• Fully remote work with quarterly company meetups.
• Bonus and equity as part of the total rewards package.
• Unlimited PTO with 12 mandatory days off.
• Computer and home-office stipend.
• 401(k) with matching, medical, dental, and vision insurance.
• Autonomy and opportunities for career growth.