Account Manager (SaaS)

Location: Minneapolis, United States; hybrid work model with 3 days in the office and 2 days from home

Salary: $75,000–$85,000 annual target on-target earnings, consisting of base salary and performance-based incentive compensation, with uncapped earning potential.

Company

hirify.global provides a platform that helps global brands deliver reliable online experiences during high-demand events.

What you will do

• Manage and grow a portfolio of SMB customers across North and Latin America, with a focus on Spanish-speaking customers.
• Own renewals, retention, customer health, and churn-risk action plans for assigned accounts.
• Identify and execute upsell, cross-sell, and account expansion opportunities.
• Conduct business reviews and proactive customer engagement activities.
• Expand platform adoption across new use cases, events, teams, departments, and regions.
• Maintain forecasts, account plans, and customer activity in Salesforce while collaborating with Customer Success, Product, Marketing, and Support.

Requirements

• Native-level Spanish and professional English communication skills.
• 3+ years of experience in Account Management, Customer Success, Retention, or a similar SaaS customer-facing role.
• Proven experience retaining and growing customer relationships, including renewals, upselling, cross-selling, and account expansion.
• Strong stakeholder management, relationship-building, and commercial skills.
• Experience working with CRM platforms and customer data.
• Ability to work in the Minneapolis hybrid model, with 3 days in the office and 2 days from home.

Culture & Benefits

• International and collaborative workplace with colleagues from more than 40 nationalities.
• Flat hierarchy, trust-based working style, and strength-based approach.
• Professional development opportunities and open communication.
• Medical, dental, and vision insurance effective from the first day, plus HSA and FSA options.
• 401(k) plan with company contributions, paid disability and life insurance, and Employee Assistance Program.
• Paid time off, 9 paid holidays, 24 weeks of paid birth and adoption leave subject to eligibility, monthly cell phone reimbursement, and parking allowance.