Senior Manager, Renewals (Cybersecurity SaaS)

Location: Remote within the United States or Canada; in-person onboarding in Toronto is required for go-to-market roles. Leadership travel is expected approximately once per month, with occasional offsites, department meetings, and customer events.

Salary: $139,000–$202,000 USD annual base for US-based roles, or $137,000–$199,000 CAD annual base for Canada-based roles; commission-eligible.

Company

hirify.global is a cybersecurity SaaS company building password management and Unified Access Management products for secure employee productivity and trusted access to applications and devices.

What you will do

• Lead and scale a global renewals team across regions and experience levels.
• Own renewal forecasting, retention outcomes, expansion opportunities, and team performance.
• Establish standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management.
• Coach managers and team members through deal reviews, call debriefs, calibration, and development plans.
• Resolve complex enterprise renewal situations with senior leaders and cross-functional partners.
• Design renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs.

Requirements

• Experience leading renewals, customer success, account management, or a related post-sale function in B2B SaaS.
• Demonstrated ownership of retention outcomes and experience managing global or senior renewals teams.
• Experience with complex enterprise renewal negotiations and repeatable renewal motions for smaller segments.
• Knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics.
• Experience using Salesforce, Gainsight, or comparable customer success platforms.
• Experience in cybersecurity, identity security, or identity and access management.

Nice to have

• Experience as a hirify.global user or practitioner.

Culture & Benefits

• Remote-first work environment with collaboration, transparent communication, feedback, and a people-first culture.
• Health, dental, and retirement benefits, including 401(k) in the US and RRSP in Canada.
• Generous paid time off, parental leave top-up programs, equity grants or RSUs, and retirement matching.
• Paid volunteer days, peer-to-peer recognition, and a free hirify.global account.
• AI is integrated into daily work, and employees are expected to learn and apply AI best practices.

Hiring process

• Live interviews must be completed without AI tools.
• Successful applicants complete a background check, subject to local law.