Manager, Protocol Scheduling (Healthcare Operations)

Location: Boston, Massachusetts, United States; hybrid work with 2–3 onsite days per week

Salary: $70,700–$96,600 per year

Company

hirify.global conducts cancer research, provides patient care, educates medical professionals, and advances public health initiatives.

What you will do

• Oversee daily scheduling operations and supervise 12–15 Clinical Scheduling Specialists and Protocol Schedulers.
• Develop staff schedules, contingency plans, training programs, performance evaluations, and corrective actions.
• Manage scheduling workflows, priorities, deadlines, complex appointments, procedures, and imaging coordination.
• Partner with providers, administrative directors, disease center leaders, clinical directors, and patient-facing teams.
• Monitor KPIs, quality standards, billing and revenue processes, HIPAA compliance, and patient contact experience.
• Troubleshoot information systems, telecommunications, hardware, software, and escalated patient scheduling issues.

Requirements

• High school diploma required; a bachelor's degree in health administration or a related field is strongly preferred.
• At least 4 years of related healthcare and/or customer service experience.
• At least 1 year of supervisory experience or 1 year as an internal Clinical Scheduling Lead.
• Strong organizational, communication, analytical, critical-thinking, decision-making, leadership, and personnel-management skills.
• Knowledge of Microsoft Office, CRM systems, Epic, information systems, and operational reporting.
• Ability to work in a hybrid arrangement with 2–3 onsite days per week in Boston, Massachusetts.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient and family care.
• Work alongside clinical, administrative, research, and Harvard Medical School-affiliated hospital partners.
• Opportunity to support cancer research, treatment advancement, medical education, and public health.
• Equal employment opportunity for qualified applicants.