Client Operations Supervisor (Healthcare)

Location: United States; work includes duties at various facilities, onsite staff coordination, and travel between sites.

Salary: $22–$25 per hour.

Company

hirify.global provides client operations and medical-record release services for healthcare facilities.

What you will do

• Manage the efficient operation of assigned healthcare facility accounts and respond to client and Release of Information Specialist questions.
• Coordinate onsite staffing, schedules, time-off requests, payroll approvals, workflow distribution, and coverage.
• Train and evaluate Release of Information Specialists and support employee selection, counseling, and performance actions.
• Review medical-record release requests, validate authorizations, identify requested encounters, capture appropriate records, and document disclosures.
• Monitor productivity, quality, revenue goals, customer satisfaction, and operational performance reporting.
• Maintain supplies, prepare billing and invoices, complete site evaluations, and submit travel expense documentation.

Requirements

• High school diploma or GED required; some college preferred.
• RHIT certification or successful completion of the required ROI certification course with a score of at least 85% within 90 days.
• Knowledge of HIPAA privacy standards required.
• Ability to communicate effectively with clients, staff, and management.
• Valid driver’s license, safe driving history, and ability to travel required.
• Experience with medical records or healthcare and medical terminology coursework are preferred.

Culture & Benefits

• Work includes coordination with both onsite and remote staff.
• Mandatory meetings and training sessions are provided.
• Role includes operational responsibility across various healthcare facilities.