Aftermarket Inside Sales Administrator

Location: Onsite in Monroe or Middleton, Wisconsin, United States

Company

hirify.global is a growing packaging and automation company with global operations and an entrepreneurial culture supported by the resources of a large organization.

What you will do

• Provide administrative and sales support for aftermarket parts, services, repairs, maintenance agreements, and equipment.
• Prepare quotations, process orders, issue confirmations, monitor order status, and communicate updates to customers.
• Identify cross-sell and upsell opportunities, follow up on open quotations, and support aftermarket revenue growth.
• Coordinate with Materials, Engineering, Service, Operations, Purchasing, Logistics, Accounts Receivable, vendors, and other hirify.global companies.
• Resolve customer issues involving orders, deliveries, invoicing, product availability, warranties, and past-due invoices.
• Maintain customer, pricing, part, and sales records; develop spare-part packages and recommend customer stock levels.

Requirements

• 2+ years of experience in inside sales, customer service, sales administration, or aftermarket support preferred.
• Experience with ERP and CRM systems; experience with Syteline or Salesforce is preferred.
• Strong customer service, relationship-building, communication, problem-solving, analytical, organizational, and multitasking skills.
• Proficiency with Microsoft Office, especially Excel, Outlook, and Teams.
• High school diploma or equivalent.
• Ability to work independently and collaboratively across departments; knowledge of automated packaging equipment is preferred.

Culture & Benefits

• Open, communicative environment with opportunities for individual initiative and career growth.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company match.
• Benefits eligibility begins on the first day of employment.
• Employment eligibility is verified through E-Verify for work in the United States.
• Equal opportunity employer with reasonable accommodation available during hiring and employment.