Manager, Strategic Customer Onboarding (Fintech)

Location: Toronto, Ontario, Canada; hybrid work with office attendance required Monday, Tuesday, and Thursday

Base salary: $120,000–$150,000 CAD annually. Target bonus: 12.5% of base salary. Expected total compensation: $135,000–$168,750 CAD annually.

Company

hirify.global is an AI-powered finance automation platform serving mid-market businesses with accounts payable, global payouts, procurement, expenses, corporate cards, supplier management, tax compliance, and treasury solutions.

What you will do

• Lead, coach, and develop a team of experienced Onboarding Managers.
• Own the performance, capacity, staffing, forecasting, risk management, and customer outcomes of the Strategic Onboarding portfolio.
• Establish operating cadences, escalation paths, and scalable delivery practices for complex enterprise implementations.
• Provide leadership oversight for high-priority and partner-led implementations, including executive customer engagement when needed.
• Identify systemic delivery issues and partner with Product, Engineering, Sales, Support, Professional Services, and Alliances to resolve them.
• Champion AI-enabled delivery workflows and measure their operational impact.

Requirements

• 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading implementation or onboarding professionals.
• Experience managing complex enterprise implementation portfolios with accountability for delivery quality, customer outcomes, capacity, and risk.
• Strong executive presence, operational judgment, analytical skills, communication, prioritization, and decision-making abilities.
• Experience building scalable processes and influencing Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
• BA/BS in a related field or equivalent practical experience.

Nice to have

• Experience leading fintech, payments, ERP, or financial-technology implementations.
• Experience working with implementation partners or systems integrators.
• Experience leading teams through AI, automation, or delivery-process transformation.
• Familiarity with Salesforce, project-management platforms, and Jira.

Culture & Benefits

• Hybrid workplace with a collaborative, inclusive culture.
• Competitive salary, stock options, and matching RRSP.
• Extended benefits, Employee Assistance Program, life insurance, AD&D, and LTD coverage.
• Maternity, paternity, fertility treatment benefits, and 15 days of PTO.
• Phone/internet allowance, subsidized lunches, office refreshments, and regular company-wide social events.
• Multiple employee resource groups supporting diversity and inclusion.