Manager, Disease Center Scheduling (Healthcare Operations)

Location: Boston, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $70,700–$96,600 per year

Company

hirify.global provides cancer research, education, and comprehensive patient care while advancing treatments and public health programs.

What you will do

• Oversee daily operations and performance for Clinical Scheduling Specialists and Protocol Schedulers.
• Supervise 12–15 direct reports, including hiring, coaching, training, evaluations, and corrective action.
• Manage scheduling workflows, priorities, deadlines, staffing plans, and contingency coverage for assigned disease groups.
• Act as the escalation point for complex appointments involving multiple providers, procedures, and imaging.
• Coordinate with providers, administrative directors, disease center leaders, clinical directors, and patient service teams.
• Monitor KPIs, resolve systems and telecommunications issues, and lead scheduling process improvements.

Requirements

• High school diploma required; a bachelor’s degree in health administration or a related field is strongly preferred.
• At least four years of related healthcare and/or customer service experience.
• At least one year of supervisory experience or one year as an internal Clinical Scheduling Lead.
• Strong organizational, communication, analytical, decision-making, and personnel management skills.
• Knowledge of Microsoft Office, CRM systems, Epic, operational reporting, and statistical analysis.
• Ability to work onsite in Boston 2–3 days per week in a hybrid arrangement.

Culture & Benefits

• Work in an inclusive, diverse, and equitable patient-care and research environment.
• Support cancer research, treatment advancement, education, and public health initiatives.
• Collaborate with Harvard Medical School-affiliated hospitals and clinical partners.
• Maintain confidential patient and employee information in accordance with HIPAA and institutional policies.