Customer Service Advisor | S1 | Everyday Banking | Bradford

Location: Bradford, United Kingdom; hybrid working with office attendance required at least 12 days per month

Salary: £25,000 starting salary, plus a £500 flexible benefit allowance and an opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global banking organisation undergoing a customer-centric, technology-driven transformation across its retail and commercial banking activities.

What you will do

• Act as the first point of contact for customers over the phone.
• Assist with day-to-day banking transactions, customer queries, and servicing.
• Update customer records and help keep customers and the bank safe.
• Build customer relationships, identify needs, and find appropriate solutions.
• Develop knowledge of banking services and products.
• Identify ways to improve the customer experience and internal processes.

Requirements

• Experience delivering strong customer service in a face-to-face or telephony environment.
• Ability to listen and communicate effectively to understand customer needs.
• Previous financial services experience is not required; training is provided.
• Comfort working shifts between 8am and 6pm, Monday to Sunday.
• Right to work in the United Kingdom is required to commence employment.

Nice to have

• Desire to go above and beyond for customers.
• Effective teamwork skills and a flexible, can-do approach.
• Ability to follow processes while thinking on your feet.
• Openness to a broad range of activities beyond standard expectations.

Culture & Benefits

• 25 days of holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days annually.
• Healthcare benefits at discounted rates, including medical and dental insurance and health assessments.
• Employer pension contributions of 8%, increasing to up to 12.5% when the employee contributes.
• Death-in-service, income protection, life assurance, and critical illness cover options.
• Wellbeing support, enhanced family leave, childcare options, volunteering opportunities, and access to international career development.

Hiring process

• Apply for the role and request accessibility support or alternative application formats if needed.