Claims Handler (Financial Services)

Location: Warrington, United Kingdom (Hybrid)

Salary: £24,023 annual salary

Company

hirify.global provides financial services focused on supporting customers through claims processes.

What you will do

• Support customers through the claims process with professionalism, empathy, and care.
• Liaise with financial service providers and regulatory bodies, including the Financial Ombudsman Service.
• Review and assess Final Response Letters and Financial Ombudsman Service outcomes.
• Maintain accurate customer and case records in the CRM system.
• Communicate with customers by phone, email, and post.
• Manage time-sensitive redress offers and final decisions.

Requirements

• At least 1 year of experience in claims or customer service.
• Excellent communication and interpersonal skills.
• Empathy, patience, and strong attention to detail.
• Organised and proactive approach with the ability to meet deadlines.

Culture & Benefits

• Hybrid working.
• 25 days of holiday plus bank holidays.
• Paid parking.
• Modern office with excellent facilities.
• Convenient transport links.