Training Specialist II

Location: Providence, Rhode Island, United States; work arrangements may be onsite, remote, or hybrid as determined by the company.

Pay range: $30–$38.

Company

Provides information technology and workforce solutions through a large professional services organization operating across the United States and Canada.

What you will do

• Develop, organize, and execute the Rhode Island Energy Contact Center training curriculum.
• Create instructor-led training modules, procedure manuals, job aids, e-learning assets, and assessments.
• Facilitate classroom, on-the-job, demonstration, meeting, and workshop-based training.
• Collaborate with operational and product teams to identify curriculum gaps and future training needs.
• Track participation, assessment results, retraining requirements, and program improvements.
• Support emergency and storm assignments requiring customer service assistance.

Requirements

• Bachelor’s degree or at least five years of progressive training experience.
• Experience creating and facilitating technical and operational training for classroom and e-learning environments.
• Strong facilitation, organization, time management, stakeholder management, and problem-solving skills.
• Knowledge of training methods, platforms, tools, and learning management systems.
• Proficiency in Microsoft Office and related software.

Nice to have

• Knowledge of Rhode Island Energy electric or gas policies, systems, tariffs, and practices.
• Experience with customer experience systems in a regulated environment.
• Exposure to Rhode Island regulations and policies.

Culture & Benefits

• Collaboration with operational, product, and functional leadership teams.
• Full-time consultants may receive medical, dental, vision, and 401(k) benefits.
• Benefits may also include paid time off, sick leave, and other applicable state or local benefits.
• Work arrangements may vary between onsite, remote, and hybrid settings.