Advising and Retention Specialist (Higher Education)

Location: United States; hybrid schedule with four in-office days per week, Monday through Thursday. Working hours are Sunday 8:00 AM–5:00 PM CST and Monday through Thursday 11:00 AM–8:00 PM CST; Friday and Saturday are off.

Salary: $18.70–$24.52 per hour, adjusted based on experience, training, geographic location, licensure, certifications, market factors, budget, and responsibilities.

Company

hirify.global supports Chamberlain University, a healthcare education institution offering nursing and health professions degree programs.

What you will do

• Advise students on course registration, degree requirements, practicum applications, university policies, and self-service tools.
• Monitor student progress and use predictive analytics to identify at-risk situations and address barriers to persistence and graduation.
• Provide academic, financial aid, financial planning, and healthcare compliance guidance throughout the student lifecycle.
• Coordinate with Student Support Liaisons, enrollment teams, and other departments to resolve issues and deliver a consistent student experience.
• Support new student intake by reviewing program costs, presenting funding options, and confirming financial plans.
• Document interactions and maintain accurate enrollment, persistence, graduation, and compliance records in institutional systems.

Requirements

• Bachelor’s degree required.
• Two or more years of experience in customer service, academic advising, financial aid advising, higher education, or a related field preferred.
• Strong customer service, interpersonal, written, verbal, problem-solving, prioritization, and independent decision-making skills.
• Ability to work the specified evening and weekend schedule and collaborate effectively across organizational levels.
• Experience with Microsoft Word, Excel, Power BI, PowerPoint, and Copilot; Student Information Systems experience is a plus.
• Must be eligible to obtain and maintain access to the NSLDS system and must not be in default on Title IV federal aid.

Culture & Benefits

• Hybrid work environment with regular in-office collaboration.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays plus two floating holidays.