Manager, Professional Services Delivery

Location: Remote, Australia

Company

hirify.global provides professional services supporting data governance, data management, data quality, and AI transformation initiatives.

What you will do

• Lead and manage a team of Architects and Engagement Managers across the APAC region.
• Support customers with journey design, implementation decisions, execution, and value-based outcomes.
• Monitor team utilization, delivery quality, services revenue attainment, and operational performance.
• Develop standardized service offerings, accelerators, delivery methodologies, and supporting artifacts.
• Partner with Services Sales on statements of work, journey-based proposals, and business development discussions.
• Manage escalations and root-cause resolution with Customer Engineering, Sales, Product, Support, and other services teams.

Requirements

• Minimum bachelor's degree and 7–10 years of professional services delivery experience.
• Proven experience building, leading, and scaling high-performing professional services delivery teams.
• Experience with complex enterprise customer engagements and measurable, value-based customer outcomes.
• Exposure to AI transformation, data governance, data management, and data quality.
• Fluent written and verbal English required.
• Strong relationship-building, communication, organization, problem-solving, collaboration, and continuous-improvement skills.

Culture & Benefits

• Flexible benefits designed to support different personal needs, interests, and life circumstances.
• Competitive compensation, health coverage, and time off.
• Focus on inclusion, belonging, and a workplace that celebrates diverse backgrounds and identities.
• Employee support and accommodations are available when needed.

Hiring process

• Initial focus includes building relationships with the team and cross-functional groups and learning the services offerings and methodologies.
• By the third month, the role participates in customer engagements and services proposal development.
• By the sixth month, the role leads services delivery, revenue management, and customer-facing business development activities.