Manager, Advanced Professional Services EMEA (Cloud/CDN)

Location: London, United Kingdom, with a hybrid office-and-home model and some international travel

Company

hirify.global provides an edge cloud platform for processing, serving, and securing customer applications close to end users.

What you will do

• Lead, coach, and develop Professional Services Engineers and Architects, including onboarding, performance management, feedback, and career development.
• Set regional priorities, operating plans, capacity decisions, and measurable outcomes for Advanced Professional Services.
• Oversee delivery health across EMEA engagements by prioritizing demand, allocating resources, monitoring risks, and coordinating customer delivery.
• Partner with Client Services, Sales, Account Management, Product, Engineering, and business operations teams.
• Validate engagement scope, services effort, entitlements, and commercial assumptions with Sales and commercial operations.
• Act as a senior escalation point for complex customer and delivery issues while improving workflows, service levels, reporting, and tooling.

Requirements

• 8+ years of experience in professional services, technical consulting, solutions architecture, sales engineering, technical account management, or a comparable customer-facing technical role.
• 4+ years of experience managing distributed, customer-facing technical teams.
• Broad expertise in cloud and Internet architecture, including CDN and application-security concepts, plus scripting or software development experience.
• Experience managing complex customer engagements, competing priorities, delivery risks, escalations, services scoping, and resource planning.
• Strong communication, analytical, commercial, operational, and leadership skills.
• Availability during core business hours and willingness to travel for customer meetings are required.

Nice to have

• Experience with CDN, edge computing, or WAF/Bot Management.
• Experience applying agentic AI in services organizations.
• French, German, or Spanish language skills.

Culture & Benefits

• Hybrid flexibility to split time between the office and home.
• Benefits begin on the first day of employment and vary by country.
• Inclusive and diverse work environment with support for employees’ individual interests and causes.
• Opportunities to contribute to open-source projects and initiatives.

Hiring process

• A fully completed application and resume or CV are required.