Implementation Manager (HR SaaS)

Location: Australia; hybrid working

Company

hirify.global provides a modular, data-driven People Platform supporting the employee lifecycle from hiring and onboarding through performance, compensation, and workforce planning.

What you will do

• Own customer implementations from post-sale handover through successful go-live.
• Guide customers through system setup, data preparation, configuration, and implementation decisions.
• Translate technical concepts into practical guidance for HR and People stakeholders.
• Explain the downstream impact of setup choices on processes, reporting, permissions, and product adoption.
• Manage customer relationships, expectations, risks, and project governance while resolving issues and ambiguity.
• Partner with internal teams and improve repeatable implementation delivery across APJ.

Requirements

• Experience in a customer-facing role involving systems, implementation, onboarding, business analysis, HR operations, People operations, HR reporting, customer success, or systems administration.
• Excellent communication skills and the ability to simplify technical concepts for non-technical stakeholders.
• Structured project and priority management, including handling risks and customer expectations.
• Strong problem-solving skills, resilience, adaptability, and confidence working through ambiguity.
• Comfort working with spreadsheets and data, including data uploads or validation.
• Curiosity about technology, system integrations, and helping customers achieve lasting product value.

Nice to have

• Experience with HR platforms, APIs, SaaS implementations, or a growth-stage technology business.
• Interest in using AI tools to improve efficiency, problem-solving, and customer experience.

Culture & Benefits

• Hybrid working from day one.
• Work-from-home allowance for setting up a home office.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.
• Company share options, quarterly long weekends, social impact days, and employee referral rewards.
• Wellbeing support, social events, birthday leave, catered lunches, coffee, and a dog-friendly office.