Senior Client Success Manager (Social Ads Manager)

Location: London, hybrid working; the role supports the UK/EMEA market.

Company

hirify.global is an independent omnichannel ad tech platform for creating, delivering, measuring, and optimizing advertising across CTV, digital, linear, and social channels.

What you will do

• Lead complex, high-value client accounts and create long-term growth plans for the Social Ads Manager platform.
• Own renewals with Client Success leadership and drive cross-selling, revenue expansion, and multi-solution adoption.
• Partner with Sales and Sales Engineering to develop commercial strategies and present social advertising capabilities.
• Advise clients on paid social performance, platform capabilities, strategic planning, and executive-level priorities.
• Collaborate with Product on feature launches, enhancements, client rollouts, and product communication.
• Lead cross-functional initiatives, improve operational processes, resolve complex billing issues, and run QBRs and executive engagements.

Requirements

• Deep expertise in paid social channels, ad formats, and the social advertising landscape.
• Proven experience managing high-value commercial portfolios, renewals, revenue expansion, and cross-selling.
• Experience collaborating with Sales, Sales Engineering, and Product teams on multi-solution adoption and product alignment.
• Ability to lead cross-functional workstreams, establish best practices, and improve operational workflows.
• Strong communication, negotiation, relationship-building, analytical, and problem-solving skills for senior stakeholder and billing discussions.
• Proactive ownership and market awareness across the UK and EMEA.

Culture & Benefits

• Hybrid working arrangement in London.
• 27 days of annual leave plus bank holidays.
• Private medical insurance, pension scheme, and life insurance.
• Professional development budget and access to Learning & Development programs.
• Season ticket loan, cycle-to-work scheme, ClassPass, nursery scheme, employee assistance program, and eye-care reimbursement.
• Inclusive equal-opportunity workplace with a focus on diversity, equity, and inclusion.