Named Customer Success Manager (B2B SaaS)

Location: London, UK; hybrid with three days per week in the London office

Company

hirify.global is a CRM for agentic revenue, helping go-to-market teams understand customers, automate workflows, and build scalable revenue processes.

What you will do

• Own and develop relationships across a portfolio of high-potential B2B software customers.
• Lead onboarding, adoption, value realization, renewals, and expansion.
• Understand each customer's business, go-to-market motion, goals, and challenges.
• Advise customers on workflows, data structures, processes, and product configuration.
• Use customer data and product insights to identify portfolio risks, opportunities, and expansion potential.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and improve the customer experience.

Requirements

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
• Experience managing customer relationships in B2B software, ideally with SMB and mid-market customers in a product-led environment.
• Consultative approach with strong product instincts and the ability to coach customers on complex software products.
• Experience owning customer outcomes across adoption, retention, renewals, and expansion.
• Data-driven, proactive, autonomous, and comfortable working with fast-growing companies and lean teams.
• Ongoing authorization to work in the UK is required; the role requires attendance at the London office three days per week.

Nice to have

• Experience working at an early-stage or growth-stage startup.

Culture & Benefits

• Work in a highly product-led customer environment.
• Collaborate with cross-functional teams across Product, Engineering, RevOps, Solutions Engineering, Support, and Sales.
• Operate in a fast-moving environment with autonomy and changing customer needs.
• Contribute customer insights to product development and the Customer Success motion.

Hiring process

• Talent introduction and hiring manager interview.
• Solutioning exercise and three focused conversations with key stakeholders.
• Executive leadership conversation, references, and offer.