4 дня назад
Associate Customer Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Customer Account Manager (SaaS/Tax Compliance): Managing customer accounts across changing territories, maintaining revenue retention, developing cross-sell opportunities, and keeping Salesforce records accurate with an accent on customer ownership and commercial accountability. Focus on taking over new account books quickly, protecting customer relationships, identifying risks and opportunities, and handing accounts back with clear forecasts and next steps.
Location: London, England, United Kingdom
Company
provides cloud-based tax compliance technology, automation, and services for more than 30,000 business customers and their partners.
What you will do
- Take ownership of customer account books when a Customer Account Manager is absent or a territory becomes vacant.
- Manage gross and net revenue retention, renewals, and cross-sell activity against a pro-rated quota.
- Build customer relationships quickly, keep deals progressing, and manage accounts across multiple industries and customer segments.
- Cover at-risk accounts, open cases, and contract processing between deployments.
- Maintain accurate Salesforce records, forecasts, account documentation, and clear handover plans.
- Identify risks and commercial opportunities while ensuring each account book is left in better condition.
Requirements
- Commercial customer relationship experience in account management, customer success, sales development, or another quota-carrying role.
- Demonstrated success against commercial metrics such as renewal rate, revenue retention, upsell, cross-sell, or meetings booked.
- Strong Salesforce skills or the ability to become proficient quickly.
- Ability to manage multiple accounts, adapt quickly to new customer books, and work across different industries.
- Strong customer-first mindset, ownership, reliability, and ability to identify risks and pursue opportunities independently.
- Ability to work in London, England, United Kingdom.
Nice to have
- Experience in Software as a Service, tax, compliance, or financial technology.
- Familiarity with 's product suite.
- Experience with small-business, mid-market, and enterprise customer segments.
Culture & Benefits
- AI is embedded in 's workflows, decision-making, and products, with daily opportunities to apply AI to business challenges.
- Compensation package with paid time off, paid parental leave, and potential bonuses.
- Location-dependent private medical, life, and disability insurance.
- Inclusive culture supported by employee resource groups and leadership sponsorship.
- Structured development path toward a permanent customer account management role across the EMEA business.
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