Senior Customer Success Manager (Enterprise)

Location: London, UK; hybrid and remote options are available.

Company

hirify.global is a data company operating in the global market research and audience profiling sector.

What you will do

• Build and maintain relationships with enterprise stakeholders and end users.
• Advise clients on using hirify.global products and data sets to solve challenges and achieve desired outcomes.
• Create success plans and track adoption, engagement, and customer outcomes.
• Identify growth opportunities with account managers and deliver regular usage reports.
• Develop onboarding materials, re-engagement strategies, custom projects, and strategic workshops with global teams.
• Forecast account risks, coordinate mitigation plans, and communicate customer feedback internally.

Requirements

• Experience in Customer Success or Account Management.
• Strong interpersonal, relationship-building, analytical, presentation, and communication skills.
• Ability to use data to tell compelling stories and present with confidence.
• Proactive, curious, organized, autonomous, and customer-focused approach.
• Ability to manage multiple priorities, competing deadlines, and changing responsibilities.
• Commitment to building customer trust and improving engagement, loyalty, and adoption.

Nice to have

• Experience in a Customer Success or Support team.
• Experience in a SaaS business or with market research and audience profiling data.
• Experience with Intercom, Salesforce, Mixpanel, SalesLoft, or Zendesk.

Culture & Benefits

• 25 days of annual leave plus office closures over the holidays.
• Health cash plan, enhanced family benefits, carer days, and mental health support.
• Competitive salary, 4% pension matching, and recognition programs.
• Flexitime, early Friday finishes, hybrid and remote options, and a work-from-home budget.
• Accredited learning, leadership development, and global career mobility.
• DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.