Customer Success Manager II, UK & Ireland (Fintech)

Location: Leeds, UK; the role works with customers across the UK and Ireland.

Base salary: £37,120–£55,680 per year. Offers typically range from £37,120 to £46,400 until performance can be assessed.

Company

hirify.global is a global bank payment company providing Direct Debit, real-time payments, open banking, and AI-powered payment solutions to more than 100,000 businesses across 30+ countries.

What you will do

• Own a portfolio of customers and manage delivery against milestones throughout the customer lifecycle.
• Drive adoption, usage growth, retention, and net revenue retention across the book of business.
• Create strategic account plans, map stakeholders, assess risks and opportunities, and execute growth strategies.
• Identify, nurture, and close expansion opportunities in partnership with Account Management and Sales.
• Build relationships with C-suite stakeholders, champions, and end users.
• Partner with Professional Services, Customer Advocacy, Renewal Managers, and Account Executives to deliver customer value.

Requirements

• 4+ years of experience in complex, end-to-end client-facing work.
• 4+ years of experience in Customer Success, Sales, and/or Account Management.
• Strong listening, verbal communication, collaboration, and stakeholder-management skills.
• Ability to manage conflicting priorities and work effectively in a fast-paced environment.
• Ability to operate independently, proactively resolve challenges, manage renewals, and forecast portfolio performance.
• Ability to work with customers across the UK and Ireland from the Leeds, UK location.

Nice to have

• Finance or payments industry experience.
• Additional language skills.
• Growth mindset and ability to motivate or maintain team enthusiasm.

Culture & Benefits

• Medical cover and dedicated wellbeing support.
• Adaptive working to support flexibility around lifestyle.
• Work away scheme allowing work outside the country of residence for up to 90 days in any 12-month period.
• Parental leave, generous holiday allowance, three annual volunteer days, and four annual wellness days.
• Annual learning budget and an inclusive workplace with reasonable adjustments available during recruitment.