Customer Success Manager (Digital Shelf)

Location: Blue Fin Building, 110 Southwark Street, London, United Kingdom

Salary: £41,900–£46,865 per year

Company

hirify.global is a consumer intelligence company providing retail, consumer behavior, analytics, and growth insights across more than 100 markets.

What you will do

• Build and maintain strategic client relationships from onboarding through renewal.
• Develop stakeholder maps, measurable use cases, account growth plans, and renewal strategies.
• Drive thought leadership through webinars, LinkedIn content, workshops, and other client-focused initiatives.
• Achieve a 20% upsell target by identifying opportunities and presenting relevant solutions.
• Lead client roadmap co-creation and maintain accurate client documentation in internal systems such as Dynamics.
• Collaborate with cross-functional teams to improve tools and processes.

Requirements

• At least 2 years of experience in customer success, ecommerce, account management, or a related client-facing role.
• Understanding of FMCG manufacturers and ecommerce digital shelf operations.
• Strong analytical, strategic planning, communication, and portfolio management skills.
• Proficiency with CRM systems such as Dynamics or Skalin and data analysis tools.
• Proactive, autonomous, solution-oriented approach with a strong focus on client success.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Recruitment may use AI-supported tools, with human oversight and final hiring decisions made by people.