Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

Location: Bastrop, Texas, United States. Travel to SpaceX offices and customer locations is required as needed, with extended hours or weekends during critical milestones or operations shifts.

Company

SpaceX develops launch and satellite technologies, including Starlink, a low-latency broadband internet constellation.

What you will do

• Build and implement strategy and growth plans for delivering Starlink to Civilian government programs.
• Grow the enterprise account management function, hire and lead an exceptional team, and establish goals, metrics, and performance visualizations.
• Develop scalable account-management tools and capabilities with application software and finance teams, automating operations where possible.
• Manage non-technical project execution, including commercial government subsidy contracts, readiness, schedules, risks, and delivery requirements.
• Own customer relationships from contract signature through onboarding, activation, retention, and account growth.
• Champion customer feedback and coordinate cross-functional product and technical improvements.

Requirements

• Bachelor's degree.
• 10+ years working with Civilian government executives and customers supporting a technical product or service.
• 5+ years of direct people management experience.
• Strong customer communication, negotiation, conflict resolution, project leadership, and team-development skills.
• Ability to work in a fast-paced, autonomous, demanding startup environment and manage competing priorities.
• Must meet U.S. ITAR eligibility requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or applicant eligible to obtain the required U.S. Department of State authorizations.

Nice to have

• 12+ years of experience working with government customers and system integrators.
• Familiarity with Starlink products, services, and customer support systems and processes.

Culture & Benefits

• Ownership of high-impact Civilian government programs and enterprise customer relationships.
• Work across account management, software, finance, product, and technical teams.
• Opportunity to build a new function and scale customer operations programmatically.
• Equal opportunity employment based on merit, competence, and qualifications.