Sales and Retention Manager - New Club Opening

Location: 16 Bryanston Street, London, England, United Kingdom. Onsite, full-time role with evening, weekend, and Bank Holiday availability required.

Company

hirify.global operates within Frasers Group and delivers fitness, wellness, membership, and retail experiences.

What you will do

• Drive new member sales, retention, live member movement, and revenue across memberships, products, and secondary spend.
• Deliver the FUNDAMENTALS sales process and coach the team to improve sales performance.
• Own the club activity planner and implement internal and external lead-generation initiatives.
• Monitor dashboards and KPIs, provide insights, and ensure commercial targets are met.
• Build local business partnerships, develop #WeMoveBusinesses opportunities, and represent sales excellence on reception and the gym floor.
• Support the General Manager with health and safety, facilities, maintenance, recruitment, and presentation standards.

Requirements

• Passion for health, fitness, and wellness.
• Proven leadership experience with the ability to inspire, train, and coach a team.
• Strong sales and retention focus with a results-driven mindset.
• Excellent communication and interpersonal skills, with the ability to adapt communication style to different audiences.
• Positive, solutions-focused, resilient, ambitious, and motivated to develop in leadership.
• Flexibility to work evenings, weekends, and Bank Holidays.

Culture & Benefits

• Free gym membership.
• 20% discount across Frasers Group brands.
• Eligibility for the Fearless 1000 Bonus Scheme.
• Recognition through monthly Frasers Champion and Everlast Gyms Monthly Champions awards.
• Training and funded qualifications, including Level 3 and Level 5 Management and Leadership qualifications.
• Product training and opportunities to deliver personal training and group training.