Client Service Representative

Location: On-site at Nepean-Barrhaven Town Centre in Nepean, Ontario, Canada. The role may require working at multiple banking centres within a reasonable travel distance and includes evenings and weekends.

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, accounts, products, and transactions.
• Answer questions and resolve client issues by listening, investigating, and taking ownership.
• Connect clients with the appropriate hirify.global specialists to support their financial goals.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.

Requirements

• Client-focused approach with strong empathy, interpersonal communication, and problem-solving skills.
• Interest in financial products, transaction services, and customer experience.
• Digital literacy and willingness to become knowledgeable about mobile banking technology.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.
• Flexibility to work banking centre hours, including evenings and weekends, and to travel between nearby banking centres.

Culture & Benefits

• Regular part-time employment with 20 weekly hours.
• Competitive salary, incentive pay, banking benefits, and a benefits program subject to plan terms.
• Defined benefit pension plan and employee share purchase plan, subject to plan terms.
• Vacation offering, wellbeing support, and a points-based employee recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive workplace with accessible candidate support and opportunities for learning and career development.

Hiring process

• The process may include an attribute-based assessment and other skills tests, such as a French proficiency assessment.
• Artificial intelligence tools may be used during recruitment.