Client Service and Support Representative - Contract - Hybrid (Fintech)

Location: Toronto office with a flexible hybrid schedule; current work authorization for Canada is required. Rotating shifts are scheduled Monday through Friday between 8 am and 8 pm EST.

Salary: $26.40–$32.80 per hour, based on experience and qualifications.

Company

Provides mutual funds, ETFs, investment portfolios, and related services to Canadian investors and financial professionals.

What you will do

• Administer client accounts and execute financial and non-financial transactions for retail mutual fund accounts.
• Contact internal and external clients to resolve transactions that are not in good order.
• Support investment advisors, their teams, and investors through an inbound contact centre.
• Help advisors and investors with short-term and long-term investment planning needs.

Requirements

• College diploma or equivalent experience; recent graduates are encouraged to apply.
• Current authorization to work in Canada.
• Strong written and verbal English communication skills.
• Client-service orientation, attention to detail, flexibility, and adaptability.
• Analytical and critical-thinking skills for solving client problems.
• Ability to work rotating weekday shifts between 8 am and 8 pm EST.

Nice to have

• Strong written and verbal French communication skills.

Culture & Benefits

• Flexible hybrid working arrangement.
• Contract position ending April 30, 2027.
• Collaborative, diverse, and inclusive workplace.
• Opportunities for professional growth and development.
• Accessibility accommodations are available during the application process.

Hiring process

• Selected candidates will be contacted for an interview.
• Hiring decisions are reviewed and finalized by recruiters.