Customer Success Consultant (SME) Analytics

Location: London Wall, London, United Kingdom

Company

hirify.global provides information, analytics, and data solutions for research, healthcare, education, and clinical practice.

What you will do

• Support adoption and advanced use of hirify.global Analytical Products, including SciVal and Scopus.
• Provide advanced consultation, solution design, advisory support, training, and thought leadership to customers.
• Apply bibliometric, scientometric, research evaluation, and scholarly publishing expertise to complex customer needs.
• Use knowledge of hirify.global AI solutions and the generative AI landscape to address relevant customer and business requirements.
• Support complex customer escalations and collaborate with Product, Support, Sales, Marketing, Customer Success, and Customer Education teams.
• Share customer and market insights to improve products, learning resources, engagement plans, renewals, and account growth.

Requirements

• Strong knowledge of hirify.global Analytical Products; Engineering Products knowledge is an advantage.
• Background in research analytics, bibliometrics, scholarly publishing, information science, data analysis, computer science, or a related field.
• Understanding of A&G customer needs, workflows, and the scholarly research and publishing ecosystem.
• Strong consultative, customer success, stakeholder-management, strategic-thinking, and problem-solving skills.
• Excellent analytical, data storytelling, presentation, and communication skills, with the ability to work autonomously and collaboratively.
• Strong English skills required; experience with hirify.global or similar analytical and AI solutions and an international matrix organisation.

Culture & Benefits

• Flexible working hours to support productivity and work-life balance.
• Wellbeing initiatives and shared parental leave.
• Study assistance and sabbatical opportunities.
• Country-specific benefits and support for long-term professional goals.