Customer Success Manager - Housing

Location: Remote or hybrid in the United Kingdom, subject to company policy. Candidates must have a pre-existing right to work and travel within the UK.

Company

NEC Software Solutions provides software supporting public services, including housing providers, local authorities, healthcare, emergency services, and transport organisations.

What you will do

• Own the full customer solution and ensure coherence across modules, configuration, operations, and policy.
• Make and manage cross-module design decisions, resolve conflicts, and take ownership of outcomes.
• Translate customer policies and requirements into consistent system behaviour while identifying implementation risks.
• Act as the functional authority for complex issues and support senior customer conversations and decisions.
• Assure delivery quality through end-to-end testing, go-live readiness decisions, and prioritisation of critical issues.

Requirements

• Broad knowledge and proficiency in the NEC Housing Solution, including configuration and module implementation.
• Experience in local authority housing, ALMOs, or housing associations using the NEC Housing Solution.
• Consultancy experience with customer interaction and project methodologies.
• Experience owning design decisions and solving problems in demanding circumstances across multiple projects.
• Strong written and verbal communication skills, plus experience leading and mentoring individuals in a consultancy setting.
• Pre-existing right to work and travel within the UK; documentary evidence is required.

Culture & Benefits

• Private medical cover funded for employees, with optional family coverage.
• 25 days of paid holiday with the option to buy or sell leave.
• Life assurance cover of four times basic salary.
• Group pension plan with employer contributions of up to 8.5%.
• Flexible benefits and free access to more than 15,000 LinkedIn Learning courses.
• Offers are subject to satisfactory vetting, references, occupational health checks, and potentially a DBS check.