Deskside Support Specialist

Location: Orlando, Florida office, with support for the Melbourne, Florida office and occasional travel to Tampa, Florida. U.S. Person status is required.

Salary: $56,000–$119,000 annually, plus incentive eligibility.

Company

hirify.global develops space intelligence capabilities for governments and businesses, including space infrastructure and Earth intelligence solutions.

What you will do

• Coordinate, monitor, track, and resolve desktop support issues involving installations, upgrades, hardware, software, operating systems, and configurations.
• Monitor support tickets and workflows against team SLAs, provide service desk escalations, and create missing documentation.
• Administer Active Directory accounts and support Citrix Virtual Desktop Infrastructure and remote-user tools.
• Support Microsoft applications including Exchange, Outlook, Office, and Visio, along with mobile devices and services.
• Troubleshoot Windows 11, macOS, Ubuntu, and Rocky Linux systems; image computers and deploy software through SCCM.
• Provide physical hardware setup and teardown, customer support, and rotational 24/7 on-call coverage.

Requirements

• U.S. citizenship and U.S. Person eligibility are required.
• 2–4 years of experience in a technical support role; experience may substitute for education.
• Experience supporting Windows 11, macOS, iOS, Android, Office 2016, Microsoft 365, Active Directory, Citrix, or virtual PC environments.
• Ability to participate in rotational on-call support and travel to Melbourne, Florida, with occasional travel to Tampa, Florida.
• Strong written, interpersonal, prioritization, and customer-service skills.

Nice to have

• Associate or bachelor's degree in computer science or a related field.
• Active Secret or Top Secret clearance, or willingness and ability to obtain one.
• Enterprise IT support experience and experience installing and configuring systems for a large organization.
• Experience with SharePoint, Visio, and managing multiple milestones or projects.

Culture & Benefits

• Hybrid work options and flexible hours are available as part of the benefits program.
• Career development resources, tuition reimbursement, hackathons, mentoring, and individualized development planning.
• Paid time off, family-friendly benefits, maternity and paternity leave, and adoption reimbursement.
• Student loan repayment, health, dental, and vision insurance, and an immediately vested matching 401(k) plan.

Hiring process

• The application window remains open for three days after posting or until a qualified candidate is identified.
• Applications must be submitted through hirify.global's careers page.