8 дней назад
Senior Tech Support I - Regional Office Support - Onsite (Apple/macOS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Tech Support I - Regional Office Support - Onsite (Apple/macOS): Providing onsite regional-office support across macOS, Apple devices, Windows systems, infrastructure, networking, and endpoint security with an accent on enterprise MDM administration, troubleshooting, automation, and compliance. Focus on resolving complex macOS and field-support issues, implementing security and patching controls, supporting technology rollouts, and developing Python/Bash/zsh automation.
Location: Onsite in Virginia Beach, VA, five days per week, Monday–Friday, 8:00 AM–5:00 PM. The qualifications also reference onsite work in Chicago. Travel to other U.S. offices and occasional after-hours support are required.
Company
is a large U.S. auto insurer and member of the Berkshire Hathaway family of companies, focused on technology-driven insurance services.
What you will do
- Serve as the macOS and Apple-device subject-matter expert for regional offices.
- Provide Tier I–III troubleshooting for macOS, Apple hardware, applications, FileVault, peripherals, and device-management issues.
- Administer Apple MDM inventories, groups, configuration profiles, Self Service, patch management, security hardening, and compliance policies.
- Support Windows and Mac hardware, software, networks, VoIP, AV systems, Windows Server, backup solutions, and office infrastructure.
- Develop Bash, Python, and zsh automation for macOS configuration, packaging, patching, and compliance enforcement.
- Support office relocations, infrastructure upgrades, technology rollouts, documentation, incident response, and technician training.
Requirements
- Bachelor’s degree in IT, engineering, computer science, or a related field, or four years of equivalent experience.
- 10+ years supporting Windows and Macintosh operating systems, including significant macOS and Apple ecosystem expertise.
- 5+ years of hands-on technical support, IT infrastructure, networking, or AV systems experience, including enterprise MDM administration.
- CompTIA A+, CompTIA Network+, and Apple Certified Support Professional certifications; Jamf Certified Associate certification or the ability to obtain it after hire.
- Experience with Windows Server, IT equipment lifecycle management, macOS Terminal, APIs, Python, Bash/zsh scripting, and technical documentation.
- Must work onsite Monday–Friday and be willing to travel to other U.S. offices; ability to lift and transport 40–50 lb of IT equipment is required.
Nice to have
- Apple Certified Technical Coordinator, Microsoft AZ-800, or Cisco CCNA certification.
- Experience with Active Directory, Microsoft Office, SharePoint, Autopilot, Intune, PowerShell, Zscaler, or MECM.
Culture & Benefits
- Personalized development programs, mentorship, and certification assistance.
- Inclusive and collaborative work culture.
- Competitive pay, benefits, and flexibility supporting employee well-being.
- Opportunity to contribute to ’s transformation toward a technology-driven organization.
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