Help Desk Technician

Location: Urbandale, Iowa, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus.

What you will do

• Provide Tier 2 support for end-user hardware, software, operating systems, applications, and peripherals.
• Diagnose and resolve escalated workstation, device, and connectivity issues.
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
• Configure, deploy, and troubleshoot laptops, phones, printers, mobile devices, conference room technology, and collaboration tools.
• Mentor Tier 1 Support technicians and contribute to process improvement and knowledge sharing.
• Create technical documentation, troubleshooting guides, and knowledge base articles.

Requirements

• 3–5 years of experience in customer-facing IT support or help desk roles.
• Experience supporting onsite and remote employees in a corporate or enterprise environment.
• Strong troubleshooting skills across Windows and macOS systems, hardware, software, and applications.
• Experience with Microsoft 365 applications, Active Directory, ticketing systems, remote support tools, and endpoint management solutions.
• Ability to communicate technical concepts clearly, work independently, and prioritize multiple issues in a customer-focused environment.
• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience.

Nice to have

• Experience supporting executive or VIP users in a high-priority environment.
• CompTIA A+, Network+, Microsoft, or equivalent certifications.

Culture & Benefits

• Full-time employment in a family-oriented, growth-focused environment.
• Competitive compensation and benefits for employees and their families.
• Professional development opportunities within a hyper-growth company.