Systems Support Specialist II - Oshkosh

Location: Onsite at the facility in Oshkosh, Wisconsin, USA

Company

hirify.global develops solutions that support resilient, efficient, and sustainable energy infrastructure.

What you will do

• Provide hands-on installation, diagnosis, repair, maintenance, and upgrades for laptops, desktops, phones, printers, barcode scanners, and peripherals in office and manufacturing environments.
• Troubleshoot local server hardware, operating systems, network infrastructure, telephony, and customer incidents in coordination with higher-level support specialists.
• Prioritize, document, resolve, and escalate incidents while performing root-cause analysis and reducing service downtime.
• Support business system and manufacturing initiatives, system upgrades, application migrations, and end-user configuration and training.
• Maintain hardware and software asset inventories and ensure configurations comply with IT policies and security standards.
• Collaborate with IT personnel and vendors and participate in Tier 1 call and ticket queues as needed.

Requirements

• Associate degree in Computer Science or equivalent experience.
• At least two years of experience troubleshooting PCs, printers, phones, and network issues.
• Advanced knowledge of Microsoft Windows, Office, Outlook, network printing, Active Directory, Exchange, and O365.
• Understanding of networking, wireless, telecommunications, Windows Server, Linux, storage, hardware, mobile device management, and audio/visual systems.
• Strong problem-solving, verbal, and written communication skills with the ability to work collaboratively.
• Availability for on-call support, occasional evenings and weekends, and travel between facilities when required.

Nice to have

• Bachelor's degree in Computer Science.
• MCSE, MCTS, Cisco, Avaya telephony, or ITIL certification.
• Experience supporting Avaya or Cisco PBX environments.

Culture & Benefits

• Work in an office and manufacturing environment supporting business operations.
• Collaborate with IT personnel, higher-level specialists, customers, and vendors.
• Support technology compliance, operational standards, and service continuity initiatives.
• Physical work includes standing, walking, manipulating equipment, and occasionally lifting up to 25 pounds.