Account Manager (Food Tech)

Location: Sydney, New South Wales, Australia; hybrid with regular field visits to restaurant partners

Company

hirify.global is a food-tech platform helping more than 4 million customers discover restaurant deals while enabling over 8,000 venues to fill tables, increase foot traffic, and grow revenue.

What you will do

• Own and optimise a portfolio of restaurant partners across a Sydney territory.
• Build trusted relationships with restaurant operators through regular field visits and consultative conversations.
• Monitor partner performance using dashboards and data insights, identifying risks and reducing churn.
• Lead onboarding, activation, optimisation, campaigns, upsells, and cross-sell opportunities.
• Balance field visits with desk-based planning, analysis, reporting, and territory development.
• Improve account management processes, playbooks, reporting, and local practices for future market launches.

Requirements

• At least 3 years of experience in hospitality sales or account management.
• Demonstrated success upselling and growing revenue within existing accounts.
• Experience working toward retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills, both in person and in writing.
• Confidence managing a portfolio across field-based and desk-based work.
• Ability to work autonomously while using structured processes and data to guide decisions.

Nice to have

• Experience in food tech, hospitality, marketplaces, or SaaS.
• Established relationships in Sydney’s hospitality sector.
• Experience in territory-based or field-led roles.
• Interest in data analysis, performance reporting, and process improvement.

Culture & Benefits

• High-growth international business expanding across Australia.
• Autonomy combined with structured support and collaboration.
• Opportunity to influence the growth of the Account Management function.
• Staff discounts and dining vouchers through hirify.global.
• Opportunities to take on larger territories, lead new city launches, and shape scalable processes.