Account Manager, SME & Growth (Fintech)

Location: Auckland, New Zealand

Company

Airwallex is a global payments and financial platform providing business accounts, payments, spend management, treasury, and embedded finance solutions.

What you will do

• Manage a portfolio of 150–300 SME customer accounts and build deep, collaborative relationships.
• Upsell and cross-sell payments, global bank accounts, company and employee cards, expense management, payment gateways, and API integrations.
• Understand customer needs and provide value-based solutions across the Collect, Manage, and Spend product pillars.
• Achieve revenue targets and manage input metrics using available sales tools.
• Forecast and maintain a Salesforce pipeline to track business performance and expected outcomes.
• Share customer insights with sales, product, engineering, marketing, finance, and strategy teams to inform the product roadmap.

Requirements

• At least 2–3 years of B2B account management experience in technology or fintech, managing and growing a large account portfolio.
• Experience with complex sales and selling to C-level executives.
• Strong relationship-building, communication, problem-solving, and stakeholder management skills.
• Technical mindset with prior experience in API B2B sales or account management for a similar organization.
• Ability to understand complex products, simplify them for customers, and deliver against KPIs and revenue targets.
• Resilience, adaptability, creativity, persistence, and the ability to work effectively under pressure.

Culture & Benefits

• Work with a global team of more than 2,300 people across 27 offices.
• Collaborate with cross-functional teams on high-visibility customer and product challenges.
• Operate in a builder-oriented environment focused on ownership, learning, innovation, and measurable impact.
• Use AI and modern tools to work more efficiently and solve problems faster.