Senior Customer Success Engineer (DevSecOps)

Location: Remote, Japan; must be based in Japan with full working rights in Japan

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Provide technical consultancy and solution guidance through Zoom and written channels.
• Help customers design, implement, and adopt hirify.global solutions for DevSecOps workflows.
• Deliver architectural guidance across source code management, CI/CD, security, and Agile planning.
• Lead customer workshops, demos, and enablement sessions across APJ.
• Partner with Account Executives and Renewals Managers to support retention, renewals, and expansion.
• Improve documentation, share technical knowledge, mentor team members and customers, and manage multiple engagements in parallel.

Requirements

• Experience providing technical consultancy and solution guidance through video calls and written communication.
• Familiarity with DevSecOps workflows, source code management, CI/CD, security, and Agile planning.
• Hands-on background in software development, systems engineering, or a similar technical environment.
• Strong communication skills and the ability to explain complex technical topics clearly.
• Ability to manage multiple priorities in a remote, asynchronous environment.
• Fluent Japanese and English required; candidates must be based in Japan and have full working rights in Japan.

Culture & Benefits

• Remote, asynchronous working environment with collaboration across APJ.
• Health, financial, and well-being benefits for full-time employees.
• Flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and development fund and team member resource groups.