Technical Customer Success Manager (Application Security)

Location: Remote in the United States or Canada

Salary: $130,000–$160,000 annual on-target earnings, plus equity and commission. Compensation outside the US is adjusted based on local market data.

Company

hirify.global provides application security tools that help development and security teams safely find, audit, and manage open-source code.

What you will do

• Own post-sale relationships as the primary technical advisor for a portfolio of commercial customers.
• Lead enterprise onboarding and integrations across CI/CD systems, build pipelines, IDEs, and internal tooling.
• Investigate integration, configuration, and compatibility issues using logs and telemetry, escalating issues to Engineering when needed.
• Run discovery sessions, architecture reviews, security posture assessments, workshops, office hours, and technical deep-dives.
• Build scalable onboarding playbooks, scripts, automations, documentation, and customer success programs.
• Bring customer feedback and technical patterns to Product and Engineering to inform roadmap priorities.

Requirements

• At least 3 years of experience in a technical customer-facing role and at least 1 year as a dedicated customer point of contact.
• Experience with application security, DevSecOps, package managers, open-source ecosystems, Linux administration, networking, firewalls, or Docker.
• Experience with developer tooling and CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI.
• Ability to read and reason about JavaScript, Python, or TypeScript code, with familiarity with APIs, webhooks, and SaaS integrations.
• Hands-on production troubleshooting experience and clear communication with developers, security practitioners, and executives.
• Willingness to travel for customer and company meetings as needed.

Nice to have

• Experience with commercial or mid-market customer segments.
• Experience with SCA, dependency management, or security scanning tools.
• Experience designing one-to-many customer programs or contributing to open-source projects.

Culture & Benefits

• Remote-first work with quarterly team off-sites.
• Meaningful equity program and market-competitive salary bands.
• Health benefits with 99% coverage for employees and families.
• Flexible time off, holidays, winter shutdown, and paid parental leave.
• Collaboration through Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana.

Hiring process

• Informational call with Talent, followed by virtual interviews with technical leadership and a peer.
• Presentation, final interview with the Founder and CEO, and reference checks.