Senior Technical Account Manager (DevOps)

Location: Minneapolis, MN, United States; hybrid workplace

Company

hirify.global provides Puppet Enterprise, an IT automation platform that helps organizations manage infrastructure at enterprise scale.

What you will do

• Own the technical health and customer success of Puppet Enterprise after installation.
• Build customer relationships and roadmaps focused on operational efficiency, business outcomes, and cost savings.
• Act as the primary technical contact and determine customer training needs.
• Partner with support engineers to troubleshoot and diagnose customer problems.
• Advocate for customers and product quality across development, product management, and the wider organization.
• Communicate with stakeholders at different organizational levels in an international environment.

Requirements

• Previous experience working as a Technical Account Manager.
• Undergraduate degree in Computer Science, IT, Engineering, or equivalent experience.
• Unix or Linux systems administration or DevOps experience, including automation and programming with Ruby, Python, or similar languages.
• Experience with Git, cloud and virtualization technologies such as AWS, Azure, OpenStack, VMware, Kubernetes, or GCP.
• Experience with continuous integration, software development or CI/CD, and customer-facing sales or service.
• Knowledge of data center and systems management, monitoring, networking, security, Windows administration, PowerShell, and Salesforce or similar platforms.

Culture & Benefits

• Work in a hybrid environment within an international, fast-growing organization.
• Collaborate with DevOps engineers, support, development, product management, and customer stakeholders.
• Employees are expected to demonstrate AI fluency appropriate to their role, including responsible use of AI tools and adherence to AI governance and security standards.