Customer Support Manager (Semiconductor)

Location: Cabuyao, Philippines

Company

hirify.global develops and supplies semiconductor products supported by global manufacturing, engineering, quality, and customer-facing organizations.

What you will do

• Lead the customer support team and drive service performance, operational excellence, and customer satisfaction.
• Coordinate customer requests across Sales, Marketing, Business Group Quality, product management, manufacturing sites, and development teams.
• Define, monitor, and improve KPIs, identify operational gaps, and drive corrective actions.
• Provide accurate electrical, chemical, mechanical, thermal, legal, and product information to customers and internal stakeholders.
• Manage customer-specific documentation, questionnaires, knowledge repositories, and training materials.
• Coordinate the Product Change Notification process, including releases, stakeholder communication, and performance reporting.

Requirements

• Bachelor’s degree in engineering or a related technical discipline.
• At least 8 years of experience in the semiconductor industry, including people management responsibilities.
• Proven leadership experience developing and leading teams.
• Strong analytical, problem-solving, planning, organizational, and project management skills.
• Effective stakeholder management and interpersonal skills, with a strong quality and customer focus.
• Ability to balance competing priorities and work in a fast-paced, global, cross-functional environment.

Culture & Benefits

• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• Commitment to workplace safety, employee well-being, diversity, and inclusion.
• Innovative and dynamic work environment.
• Access to employee resource groups, including Pride and women’s groups.