Customer Service Representative (Spanish Speaker)

Location: Taguig, Philippines

Company

hirify.global is a global science and manufacturing company creating material science solutions for industries including worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, and consumer goods.

What you will do

• Support global B2B customers with inquiries, orders, deliveries, follow-ups, and issue resolution.
• Guide customers through the Order-to-Cash journey and coordinate delivery-related requests.
• Communicate with customers in Spanish and English.
• Collaborate with Supply Chain, Logistics, Sales, Customer Operations, and other business functions.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve service delivery.

Requirements

• Fluent proficiency in Spanish and English across speaking, listening, writing, and reading is required.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication, effective problem-solving, customer focus, attention to detail, adaptability, curiosity, and willingness to learn.
• ERP experience is advantageous but not required.

Culture & Benefits

• Global customer exposure and cross-functional business experience.
• Opportunities to develop communication, problem-solving, process improvement, analytics, automation, and AI-enabled working skills.
• Respectful and collaborative culture with recognition, learning, and career growth opportunities.
• Focus on safety, environmental health, and continuous improvement.