Support Agent (Mobile Gaming)

Location: 100% remote, must be based in Metro Manila, Philippines. Full-time rotating shifts are scheduled Monday–Sunday to support 24/7 coverage, including occasional night shifts and public holidays.

Company

hirify.global builds consumer mobile gaming products and a rewarded user engagement and acquisition platform that helps publishers acquire and retain players.

What you will do

• Handle user inquiries through helpdesk tools, including account-related, technical, and app-specific questions.
• Investigate issues and provide solutions that help users continue using gaming offers.
• Manage complex support workflows and prioritize tasks against response-time goals.
• Collaborate with remote support agents in the Philippines and internal teams in Germany.
• Identify recurring bugs and user pain points, sharing feedback to improve the product.

Requirements

• Previous customer support experience or a professional background demonstrating strong interpersonal skills and situational awareness.
• Advanced written and spoken English.
• Genuine interest in technical support and the mobile gaming industry.
• Proactive, solution-oriented approach with the ability to manage tasks independently.
• Must be based in Metro Manila, Philippines and able to work a rotating roster with two days off per week.

Nice to have

• Experience in mobile gaming and user support.
• Familiarity with helpdesk software such as Zendesk.

Culture & Benefits

• Remote work with all necessary work hardware provided.
• 15 days of paid time off, increasing by one day each year up to 20 days.
• Transport subsidy, learning budget, wellness and gym benefits, workation, and bi-weekly team lunches.
• Fast-paced environment focused on ownership, performance, direct communication, and continuous improvement.