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Описание вакансии
Customer Experience Specialist
Company
zerohash
Conditions
4 days ago
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide high-volume support through email and phone for KYC onboarding, transaction status, account management, and digital asset operations. You will investigate logs and transaction flows, communicate clearly and empathetically, own issues through resolution, coordinate escalations, and improve workflows through documentation and runbooks.
Requirements
- 2+ years of customer-facing support experience in FinTech crypto banking or payments
- Exceptional spoken and written English communication skills
- Ability to troubleshoot financially sensitive transaction issues and read operational logs
- Proficiency with support tools such as Zendesk or Intercom
- Ability to work full-time U.S. business hours from the Philippines
- Direct exposure to digital assets blockchain transactions or KYC/AML onboarding workflows
Responsibilities
- Handle customer inquiries through email and phone
- Resolve KYC onboarding and transaction issues
- Analyze production logs dashboards and transaction flows
- Communicate clearly professionally and empathetically
- Follow up on open issues through final resolution
- Coordinate necessary escalations
- Document operational context and contribute to runbooks
- Provide feedback to improve workflows
Benefits
- Chance to earn equity
- Maternity and paternity leave after 6 months
- WeWork All Access Membership
- WFH yearly stipend
- L&D yearly stipend after 6 months
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