Customer Experience Specialists

Location: Taguig, Metro Manila, Philippines; on-site

Company

hirify.global operates a global freelancing and crowdsourcing marketplace with more than 80 million registered users and over 30 million projects and contests.

What you will do

• Provide customer service through email, live chat, and phone.
• Investigate customer issues, recommend solutions, and handle escalated or sensitive cases.
• Explain complex information clearly to technical and non-technical users.
• Work with customer support and financial operations teams to resolve issues.
• Turn customer service interactions into customer acquisition opportunities.
• Record details of inquiries, comments, and complaints.

Requirements

• Excellent English verbal and written communication skills, including the ability to express complex ideas simply and concisely.
• Target-driven, proactive, and self-motivated.
• Strong multitasking and creative problem-solving abilities.
• Ability to remain calm under pressure.
• Ability to work flexible hours, including graveyard shifts, rotating schedules, weekends, overtime, and some holidays when required.

Culture & Benefits

• Comprehensive and competitive HMO benefits for employees and their families.
• Free daily meals, snacks, and beverages.
• Meritocratic workplace with opportunities for career growth and individual ownership.
• Weekly town halls with transparent communication and CEO Q&A sessions.
• Regular hackathons and engagement activities with cash prizes.