Customer Issue Resolution Analyst (Spanish Speaker)

Location: Taguig, Philippines

Company

hirify.global is a global science and materials company creating solutions for industries including worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, and consumer goods.

What you will do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and determine appropriate next steps.
• Resolve issues related to orders, pricing, billing, deliveries, returns, credits, and disputes.
• Communicate with customers in Spanish and English.
• Collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations teams across global markets.
• Use Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve processes and customer experience.

Requirements

• Proficient Spanish and English communication skills in speaking, reading, writing, and listening.
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Clear communication and effective problem-solving skills.
• Customer-focused, detail-oriented, adaptable, curious, and willing to learn about global business operations.
• ERP experience is advantageous but not required.

Culture & Benefits

• Full-time employment with exposure to global B2B operations and shared services.
• Opportunities to build skills in problem solving, process improvement, analytics, automation, and AI-enabled work.
• Respectful and collaborative environment focused on learning, recognition, and meaningful work.
• Career growth opportunities with hirify.global.
• Employees contribute to environmental health and safety practices and continuous improvement.

Hiring process

• Provide education and work history by uploading a resume or completing the application fields.
• Review and accept the applicable hirify.global terms of use and privacy policy before submitting the application.