Associate Manager - Team Manager

Location: Onsite in Clark, Pampanga, Philippines

Company

hirify.global provides digital engineering, artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Manage team performance against customer experience metrics, including resolution and CSAT.
• Conduct call listening, behavioral coaching, root-cause analysis, and action planning.
• Complete weekly coaching compliance, audits, call scrubbings, and attendance insights.
• Present team performance to clients and suggest improvements to products, processes, and policies.
• Address attendance, attrition, morale, and retention risks through accountability discussions and collaboration with the Operations Manager.
• Lead employee engagement activities and create team-level initiatives to improve morale.

Requirements

• 1–2 years of experience as a Team Leader or Team Manager in a BPO environment.
• Ability to use Microsoft Office and work in a fast-paced environment.
• Strong analytical skills, including interpreting data, identifying trends, and recommending improvements.
• Strong verbal and written communication skills.
• Proactive, collaborative approach to building trust and professional rapport with employees and team members.
• Amenable to working onsite in Clark, Pampanga.

Culture & Benefits

• Work with driven and supportive colleagues.
• Participate in site and program employee engagement activities.
• Employee information is handled confidentially in accordance with EEO guidelines.