Bilingual Patient Support Representative (Healthcare)

Location: Remote in Argentina, the Dominican Republic, or Peru; availability for U.S. Eastern Time hours required

Company

hirify.global is hiring for a client operating in healthcare and patient-support services.

What you will do

• Handle inbound patient calls, SMS, email inquiries, and follow-ups in English and Spanish.
• Guide patients through consultations, intake, and appointment scheduling.
• Collect and verify patient information and coordinate scheduling with clinics and providers.
• Document patient interactions, outcomes, follow-up requirements, and appointment details in company systems.
• Participate in coaching and quality assurance reviews while applying feedback to improve patient communication.
• Maintain patient confidentiality, professionalism, responsiveness, and accurate service across multiple systems.

Requirements

• Fluent spoken and written English and Spanish, with clear and easily understandable spoken English.
• Experience in customer service, patient support, call center operations, medical reception, appointment scheduling, or another phone-based customer-facing role.
• Strong verbal communication, active listening, emotional intelligence, empathy, and organizational skills.
• Experience documenting customer or patient interactions and managing multiple conversations, systems, and follow-ups.
• Reliable internet connection and a professional remote workspace.
• Availability to work U.S. Eastern Time hours while based in LATAM.

Nice to have

• Healthcare or medical customer service experience.
• Experience with patient coordination, medical reception, medical terminology, CRM systems, scheduling platforms, or electronic medical records.
• Experience supporting U.S.-based patients or customers.

Culture & Benefits

• Full-time remote contractor position with a stable 40-hour workweek.
• Paid lunch and daily break periods, paid time off, and major U.S. holidays off.
• Ongoing coaching, training, and professional development opportunities.
• Long-term growth opportunities in patient support, coordination, healthcare operations, and patient experience.

Hiring process

• Initial application review followed by a required Spark Hire one-way video interview.
• Client interview, offer, and onboarding.
• Completion of the Spark Hire interview is required to proceed to the next stage.