Bilingual Customer Solutions Specialist (Commercial Cleaning)

Location: Remote

Company

hirify.global’s B2B LATAM department supports client-facing commercial cleaning operations and service coordination.

What you will do

• Serve as the primary point of contact for assigned clients from onboarding through ongoing service.
• Coordinate service requests, field teams, project crews, deliveries, training schedules, vendors, and operational follow-ups.
• Create, update, and close work orders while maintaining accurate schedules, client systems, service records, and billing information.
• Coordinate estimates, pricing, supply orders, contract changes, service modifications, and discontinuance requests.
• Resolve customer service, billing, vendor, and operational issues, escalating unresolved concerns when needed.
• Monitor project budgets, review weekly variances, and prepare reports for clients, Account Managers, and management.

Requirements

• Fluent written and spoken English and Spanish required.
• Two-year college degree or equivalent required; a four-year degree is preferred.
• Previous experience in customer service, client support, operations, coordination, or a similar role.
• Strong communication, organization, attention to detail, follow-up, and problem-solving skills.
• Ability to manage multiple clients, projects, priorities, and urgent situations independently.
• Basic proficiency with computer applications and business software.

Nice to have

• Experience in commercial cleaning, facilities management, property management, or another service-based industry.
• Experience coordinating field teams, service crews, deliveries, or training schedules.
• Familiarity with work order, scheduling, CRM, ERP, or client management systems.
• Experience with estimates, pricing, billing, purchasing, project budgets, vendors, or B2B clients.

Culture & Benefits

• Remote work environment.
• Full-time role with independent work and collaboration across clients, field teams, vendors, and internal departments.
• Focus on customer experience, proactive problem-solving, accountability, and accurate operational follow-through.