Patient Advocacy Specialist (Spanish Fluency)

Location: Remote within the United States; mandatory one-time onsite training in New York. No travel is required beyond the initial client training. Standard operating hours are 9:00 AM to 5:30 PM in the employee's time zone.

Salary: $22.00–$24.00 per hour, plus a performance bonus and benefits.

Company

hirify.global combines clinical expertise, advanced AI, and radiology quality data to improve diagnostic accuracy and healthcare outcomes. Its Medmo platform supports patients throughout the radiology journey.

What you will do

• Engage Medicaid members to understand their health-related social needs.
• Educate members about eligible resources and connect them with community-based organizations and social service programs.
• Make referrals based on members' needs, eligibility, and preferences, then follow up to support successful connections.
• Document outreach, needs, referrals, and outcomes accurately in accordance with workflows and privacy requirements.
• Answer questions, resolve issues, remove barriers to service coordination, and meet quality and performance goals.
• Share patient-experience insights and collaborate with Patient Experience, Product, Engineering, Operations, and leadership teams to improve workflows.

Requirements

• Spanish fluency in written and spoken communication is required and will be evaluated during the interview process.
• At least 1 year of experience in a call center, customer support, patient services, community health, or another high-volume customer-facing role.
• Strong communication, relationship-building, empathy, judgment, resilience, and problem-solving skills.
• Excellent organization and attention to detail while managing competing priorities.
• Comfort learning new systems, tools, and workflows quickly.
• Must attend onsite training in New York during onboarding.

Nice to have

• Experience in healthcare, patient services, community health, or value-based care.
• Experience with Medicaid reimbursement.
• College degree or equivalent combination of education and relevant experience.

Culture & Benefits

• Remote-first work environment with a collaborative, cross-functional culture.
• Medical, vision, and dental plans, including a medical plan with fully covered premiums for employees and dependents.
• Paid time off, state-law sick leave, 12 weeks of paid parental leave, and 12 fixed holidays.
• 401(k) retirement plan.
• Annual professional development and wellness stipends.
• AI tools are integrated into everyday work, with support for building AI fluency.

Hiring process

• Spanish fluency is evaluated during the interview process.