Bilingual Customer Service & Administrative Specialist (Residential Services)

Location: Remote, United States

Company

hirify.global's B2B LATAM department supports residential service operations through customer service and administrative coordination.

What you will do

• Serve as the primary contact for residential customers throughout the service process.
• Schedule and reschedule appointments, monitor crew assignments, and coordinate floater coverage.
• Provide daily operational and administrative support to the Residential Regional Manager and field crews.
• Close work orders and timesheets accurately, process daily invoices, and coordinate estimates and pricing information.
• Resolve or escalate customer service and billing issues while maintaining accurate interaction and transaction records.
• Identify opportunities to improve service procedures, workflows, and operational processes.

Requirements

• Fluent written and spoken English and Spanish required.
• 3–5 years of professional office experience.
• Two-year college degree or equivalent required.
• Experience in customer service, administrative support, operations, scheduling, or a similar role.
• Strong communication, organization, attention to detail, problem-solving, and prioritization skills.
• Intermediate proficiency in Microsoft 365, particularly Word, Excel, and Outlook, with the ability to learn proprietary systems.

Nice to have

• Experience in residential services, commercial cleaning, facilities management, or another field-service environment.
• Experience scheduling field teams, managing work orders, timesheets, invoices, or billing.
• Familiarity with CRM, scheduling, workforce management, or ERP systems.
• Experience coordinating crews, floaters, or staff coverage.

Culture & Benefits

• Full-time remote work.
• Fast-paced, service-oriented environment with multiple priorities and urgent requests.
• Independent work with regular communication with managers and field teams.
• Training provided for different software platforms and proprietary systems.
• Collaborative, customer-focused environment emphasizing proactive problem-solving and reliable follow-through.