Client Success Manager (Digital Health)

Location: Remote US

Annual salary: $76,608–$139,104 depending on work location, plus equity and benefits.

Company

hirify.global uses AI-powered, human-centered technology to deliver personalized digital care for musculoskeletal conditions and improve healthcare outcomes, experiences, and costs.

What you will do

• Own day-to-day relationships with employer clients and help them maximize the value of hirify.global programs.
• Drive enrollment communications, client adoption, retention, satisfaction, renewals, and revenue growth.
• Manage escalations, report on program value, and expand client adoption of the full product suite.
• Turn satisfied clients into advocates for sales references and Marketing/PR requests.
• Train, coach, and develop Client Success Associates and Managers.
• Partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.

Requirements

• At least 2 years of experience as a Client Success Manager within digital health.
• Experience managing a full book of business involving employers and/or health plans.
• Strong relationship-building, communication, stakeholder management, and strategic influence skills.
• Ability to use data-driven insights to make recommendations and influence customer decisions.
• Ability to understand complex information, identify root causes, solve problems, and manage long-term client value.
• Must be eligible to work remotely in the United States.

Nice to have

• Bachelor's degree.
• Experience at a high-growth company or in a startup environment.
• Knowledge of employee benefits and digital health.
• Advanced Excel and data integration skills.

Culture & Benefits

• Medical, dental, and vision coverage for employees and family members.
• Support for gender-affirming care, family and fertility planning, and healthcare travel reimbursements.
• Traditional and Roth 401(k) options with a 2% company match.
• Learning and development stipend.
• Inclusive workplace with reasonable accommodations and equal employment opportunities.