Field Service Manager (Critical Power)

Location: Henrico, Virginia, USA. Domestic relocation is eligible. Travel up to 50% is required.

Salary: $121,200–$166,600 USD annually

Company

hirify.global, part of Flex, develops and delivers critical digital infrastructure, power, and thermal management solutions for data centers and other mission-critical applications.

What you will do

• Lead, coach, mentor, and develop a high-performing field service team.
• Ensure safe, consistent, and high-quality commissioning, maintenance, troubleshooting, and emergency service execution.
• Manage customer relationships, escalations, satisfaction, retention, and service opportunities.
• Optimize technician scheduling, capacity planning, utilization, staffing, and coverage.
• Use KPIs and data to improve productivity, quality, responsiveness, and profitability.
• Partner with Engineering, Product Management, Quality, Manufacturing, Sales, and Project Management to resolve issues and improve products and processes.

Requirements

• Bachelor’s degree in Engineering, Business, Operations Management, or a related discipline, or equivalent relevant experience.
• 3+ years of people leadership experience in field service, commissioning, electrical infrastructure, critical power, industrial services, or a related technical environment.
• Experience leading and developing technical service teams in customer-facing environments.
• Strong understanding of electrical power distribution systems, critical power infrastructure, commissioning, maintenance, and troubleshooting.
• Experience with KPI-driven operational performance management, Microsoft Office, and field service management systems.
• Ability to travel up to 50% and work in Henrico, Virginia, USA.

Culture & Benefits

• Inclusive, respectful, and collaborative work environment.
• Medical, dental, and vision plans.
• Life insurance and short- and long-term disability coverage.
• Matching 401(k) contributions.
• Vacation, paid sick time, and tuition reimbursement.

Hiring process

• Applications are accepted from September 15, 2026, through November 2, 2026, or until the position is filled.